Team Lead IT Deliver & Support (m/w/d)
Mobile work, Munich
As Team Leader IT Deliver & Support you lead the IT Deliver & Support team and you are reporting directly to the VP IT.
The IT Deliver & Support team is responsible for the operational management of IT services and products in order to create value for customers and users. The team must continuously ensure that the service operation is always provided in accordance with the agreed customer agreements (Service Level Agreements). They are responsible for any IT infrastructure or service which is directly used by internal users e.g. Office 365, Teams, SharePoint and Azure AD as well as on-premise infrastructure. The team is accountable for Incident Management, IT Asset Management, Service Desk & Catalog, Device Management and Software Deployment, SaaS & Software License Management.
Your specific responsibilities and tasks are:
- Motivate his team to ensure operations, actively contribute to the further development of IT services and break new ground
- 80 % hands on ensuring that IT services are available and meet agreed specification
- Ensure IT delivery, support and operations by administration and maintenance of computer systems, cloud and on-premise infrastructure
- Actively contribute and break new ground to the further development and continuous improvement of our IT services • Collaborate closely with other IT teams
- Work closely together with the Engage, Plan & Improve team, as improvement opportunities are identified while running and supporting services
- Active member of CAB (Change Advisory Board) and CERT (Computer Emergency Response Team)
What you get
- Join one of the leading insurtechs in Europe as it enters its next growth phase
- Chance to participate in one of the most generous employee stock option programs in the industry
- Secure your financial future with Germany’s best company pension plan (EUR 100 free + 100 percent matching on every EUR)
- Find creative freedom and quick decision-making structures in a dynamic, innovative environment
- Work with a team of amazing colleagues with great team spirit (company parties, charity events e.g.)
- Have the option to work anywhere for family friendliness and maximum flexibility in your everyday life. You can find more here.
- Broad range of personal & professional development opportunities: individual annual training budget, free Udemy courses, and a transparent career development model
- Various health offerings such as bike leasing, Qualitrain fitness or home-delivery fruit baskets
- Modern offices in a central location, including free drinks & fruit
- We offer you an option for an unpaid extra holiday in addition to your 30-day holiday entitlement per year
What you offer
- A completed professional training in the field of IT (IHK) (or equivalent level) or you are a career changer with at least 5 years of professional experience in IT operations and service management of technologies such as Azure, AWS, Microsoft 365, Office 365, Azure AD
- Preferably, you already have a few years of experience in leading a small team
- You love to lead people, and the passion for helping others is in your DNS
- You like to break new ground, you are creative but also pragmatic, smart, future-oriented solutions are your goal
- You are a team player, you like to get involved and happy to work out solutions with other people
- German at native speaker level and good English skills
XEMPUS makes retirement planning easy for everyone. Our technology enables a secure future for many more people.
For this mission we are looking for you!
What our colleagues say
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